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Dubai Municipality’s Streak of Excellence: 11 Awards in Q4 of 2023

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A Testament to Innovation, Sustainability, and Customer Happiness

Dubai, January 19, 2024 – Dubai Municipality has set a new benchmark in excellence, clinching 11 prestigious awards during the final quarter of 2023. These accolades span various sectors, including urban planning, building permits, health and safety, customer happiness, and digital transformation, reflecting the Municipality’s unwavering commitment to innovation and sustainable development.

Urban Planning and Enhancing Quality of Life

In the field of urban planning, the Municipality received the Gold Category of the Global Future Design Award for its Integrated District initiative. This project, focusing on the service center in Al Aweer, is aimed at future-proofing service requirements to foster integrated communities, thereby enhancing the quality of life and well-being of citizens.

Building Permits and Innovative Construction

Dubai Municipality was recognized as the Innovative Construction Organization of the Year at the Big 5 Global Impact Awards. This accolade was earned through the success of the Dubai Municipality Projects Initiative in the field of innovative construction, aligning services and applications with the latest international technologies and best practices.

Health and Safety Initiatives

The Arab Anti-Smoking Award for the best legislation category was bestowed upon the Municipality, reflecting its dedicated efforts in tobacco control and smoking regulation within Dubai. Over 36,000 visits were conducted since 2021 to monitor and inspect tobacco products and related items in the local market.

Customer Happiness and Engagement

Dubai Municipality’s focus on customer experience was recognized with the first position in the Global Continual Improvement Award in the Happiness and Engagement category. The initiative is part of a broader strategy aimed at expediting Dubai’s economic recovery and ensuring its leading position among the best cities for business.

Contracts, Procurement, and Project Management

The Future of Procurement award and the Technology Utilization Award at the Investors in People Awards were among other honors received for advancements in supplier performance assessment and digital transformation in procurement.

Global Recognition for Knowledge and IT

Dubai Municipality won the prestigious Global MIKE Award, securing the title of the most innovative knowledge institution globally. In the IT domain, the Municipality was lauded for its smart city project of the year and an innovative project utilizing AI technologies for waste collection request analysis.


These awards not only underscore Dubai Municipality’s strategic focus on establishing digital and competitive business systems but also its commitment to sustainable urban planning and customer happiness. The array of accolades positions Dubai as a pioneering destination offering a high quality of life, driven by a world-class, smart, and advanced municipal framework.

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